Frequently Asked Questions

 

 

 

Account Information

 

Do I have to create an account to shop online?

No. But registering for an account is fast, easy and, most importantly, free! Plus, when you have an account you can:

(1)  Save products in your shopping cart;

(2)  Expedite your checkout process;

(3)  Create and maintain your own address book; 

(4)  Review your purchase history; and

(4)  Manage your wish list.

 

I signed up - why am I not receiving your weekly emails?

Your email provider may have filters, blocks or blacklists that prevent our email from reaching you. To help ensure that our email reaches you:

  • Check your spam folder for our messages.
  • Set up your email to allow messages from thestamppad@gmail.com and thestamppadonline@gmail.com

 

Ordering & Payment

 

What if I need to change or cancel my order?

We are unable to change or cancel orders once they have been submitted. Please place another order for any items you may have left off your original order. See our Return Policy for information on how to return any items you ordered in error.

 

What methods of payment do you accept online?

We currently accept Visa, MasterCard, Discover, and PayPal.  We also welcome personal checks and/or cash in our store!

 

How do I know when my order has shipped?

When your order is placed online, you will receive an email notification informing you of the date your order has shipped. It will tell you how the order was shipped and provide you with a tracking number. 

 

Can I place one order and ship to multiple addresses?

Sorry, if you need to ship to multiple addresses, you will have to place multiple orders.

 

Can I place an order online and pick it up at my local store?

YES, you may!  When checking out online, insert your payment information then select the Pick Up In-Store option.

 

Gift Certificates/Cards

 

Do you have gift certificates for sale?

Yes, we do.  However, all gift certificate purchases must be made in the store as we currently do not have the capability of tracking them on our website.  We are hopeful that sometime in the future we will be able to offer electronic gift certificates/cards.

We apologize for any inconvenience this may cause you.  However, you may always call the store at 636-467-2915 to purchase a gift certificate and we will be happy to mail it to you.

Thank you for your continued support of our local store by shopping here first for all of your crafting needs.  By doing so, this enables us to offer new and convenient technological advances that will provide you with the best shopping experience possible.

 

Do gift certificates expire?

Yes, gift certificates expire six months from the date of purchase.  

  

Sales, product pricing, discounts & coupons

 

Can I use a coupon to purchase items? 

For In-Store Customers:  Yes, you may.  Each week The Stamp Pad sends an email detailing what the coupon/discount will be for that week.  Provided your purchase meets the guidelines set forth in that email, you will receive your discount.
 
For Online Customers:  Unfortunately, we are unable to sync our in-store and online rewards program.  Online customers will receive their own promotions that will only be available on our website.  You will be provided a Promo Code that you will be able to apply to your cart upon checkout.     

 

How do I use a promotion code online?

When shopping online, please watch for special discounts and promotions, as these offers will change on a regular basis.  At the time of checkout, customers will be asked to enter the code in the Promo Code field and click APPLY. The coupon will be applied if it is valid for online sales and you have eligible items in your cart.

 

Are prices the same online as they are in store & vice versa?

Yes, prices will be the same for all products both online and in the store. 

The only differences between shopping in-store and online are:  (1)  Starting out, there will be a much larger selection of products in the store than online.  Our hope is to gradually increase the number of products on our website.  (2)  In-store shoppers will receive periodic email coupon offers; Online customers will periodically receive unique promo codes.  The punch card will not be applicable for online sales. 

  

Shipping & Returns

 

Shipping Time

We want to get your order to you as quickly as we can.  If your items are in stock, it takes 2-3 business days to process your order.  Delivery takes an additional 1-2 business days.

During peak holiday seasons (Mother's Day & Christmas) shipping can take an additional 1-2 business days.

 

Online returns

If you are not completely satisfied with your purchase, you can return your item within 30 days from the date of purchase.

Please follow the instructions below to return your item.

  • If you have received damaged or defective merchandise, or need to make an exchange, please call 636-467-2915 or send us an e-mail at thestamppadonline@gmail.com prior to returning the item.  
  • The invoice must accompany the item(s) being returned in order to ensure the full purchase price is refunded.
  • Open and/or used merchandise cannot be returned.
  • Shipping and handling charges will not be credited unless the reason for the return is our error.
  • You will receive a refund for the purchase price and applicable sales tax.  Credit will be issued to you in the form of Store Credit.   
  • All exchange orders are processed separately as a new order.
  • Please allow up to ten days for your return to be processed and credit issued.

 

In-store returns

Within 30 days of purchase, items can be returned or exchanged to our Store located at 6062 Front Street, Kimmswick, Missouri.  You must have the original receipt with you at the time of return.  We will gladly exchange the merchandise and/or give you store credit for the amount of your order. 

 

Problem with your item?

If you received damaged, broken or defective merchandise, please contact us at 636-467-2915, Tuesday – Saturday, 10:30 am–5:00 pm and Sunday, 12:00 pm-5:00 pm Central Time before returning it. You may also email us at thestamppadonline@gmail.com

 

 

Contact Us

We welcome any feedback or suggestions for improvements to the Site, along with any questions, issues, concerns or other inquiries related to our online presence.  Please feel free to contact us at any time.  Alternatively, you may reach us at our mailing address as follows:

 

The Stamp Pad, LLC

Attn:  Online Service

Post Office Box 85

6062 Front Street

Kimmswick, MO 63053

636-467-2915